Recovering from Beryl
Customers Restored as at August 7th @11pm
Customers With Supply
| Parish | Customer Base | With Supply |
|---|---|---|
| Clarendon | 47,392 | 46,998 |
| Hanover | 11,860 | 11,262 |
| KSAN | 96,303 | 96,288 |
| KSAS | 74,620 | 74,620 |
| Manchester | 44,015 | 42,931 |
| Portland | 25,491 | 25,490 |
| Portmore | 50,803 | 50,803 |
| St. Ann | 50,701 | 50,675 |
| St. Catherine | 88,626 | 88,610 |
| St. Elizabeth | 37,796 | 25,419 |
| St. James | 50,347 | 50,347 |
| St. Mary | 40,664 | 40,664 |
| St. Thomas | 21,666 | 21,665 |
| Trelawny | 25,402 | 25,270 |
| Westmoreland | 26,801 | 26,200 |
| Total | 692,489 | 677,016 |
What If I Don't See My Parish As Restored & I'm Still Without Power?
If you're still without power and your parish has been restored, log a report using the web portal or MyJPSApp
% Of Customers With Supply
| Parish | % of customers |
|---|---|
| Clarendon | 98.71% |
| Hanover | 94.96% |
| KSAN | 99.98% |
| KSAS | 100.00% |
| Manchester | 97.54% |
| Portland | 100.00% |
| Portmore | 100.00% |
| St. Ann | 99.95% |
| St. Catherine | 99.98% |
| St. Elizabeth | 67.25% |
| St. James | 100.00% |
| St. Mary | 99.98% |
| St. Thomas | 100.00% |
| Trelawny | 99.48% |
| Westmoreland | 97.76% |
| Total | 97.77% |
Unrestored Customers by Parish
| Parish | Customer Base | Unrestored |
|---|---|---|
| Clarendon | 47,392 | 613 |
| Hanover | 11,860 | 598 |
| KSAN | 96,303 | 15 |
| KSAS | 74,620 | 0 |
| Manchester | 44,015 | 1,084 |
| Portland | 25,491 | 1 |
| Portmore | 50,803 | 0 |
| St. Ann | 50,701 | 26 |
| St. Catherine | 88,626 | 16 |
| St. Elizabeth | 37,796 | 12,377 |
| St. James | 50,347 | 0 |
| St. Mary | 40,664 | 7 |
| St. Thomas | 21,666 | 1 |
| Trelawny | 25,402 | 132 |
| Westmoreland | 26,801 | 601 |
| Total | 692,489 | 15,471 |
The Process To Restore Your Service.
The process to restore your power after a hurricane can take days, weeks or even months depending on the impact of the grid.
-
01.
Damage Assessment
Our first priority is to inspect the entire power system for damages.
-
02.
Restore Essential Services.
Once its safe, we'll start brining the power back on to the main power lines that provide power to essential services.
-
03.
Repairing Main Transmission Lines.
The next stage in our restoration is to get as many customers as possible restored quickly by repairing those large distribution lines that serve several communities.
-
04.
Fix Smaller Power Lines.
Having fixed the larger power lines, attention is now turned to fixing the smaller power lines serving smaller groups of customers.
-
05.
Attend to individual reports.
Once majority of the grid is restored, we will begin to deal with individual reports on a case by case basis.
Hurricane Restoration Frequently asked questions
Here to answer Any questions you may have about JPS' Restoration Efforts
MI Nuh See No Damage And Mi Light Still Gone! JPS, HOW COMES!?
In order to get electricity to you from the source, we have to do thorough damage assessment to identify where the problems are. The damage may be on a main line, which could be miles away from where you are.
Our teams are now doing the damage assessment, and will complete the necessary repairs so you can get your power back as quickly and as safely as possible.
FROM BERYL CUT MI NUH HAVE LIGHT AND EVERY POLE STILL TAN UP AND NUH WIYA NUH DROP! JPS, HOW COMES!?!"
That’s a fair question – but sometimes the problem isn’t always on your road.
It can be a problem with the source (where your power is coming from), or on the lines that are on the way to you. Some lines span miles!
We’re working to get the power back to you safely and as soon as possible.
WAIT DEH! LIGHT DEH CROSS DI ROAD AND OVA YAH SO DARK! JPS, A WAH DAT!?
This is possible depending on the source of power for the persons on your road.
Those at the top of your road may be fed from one source, while the bottom half may be fed from another source. It’s all about the design of the circuit.
As we continue our restoration efforts, you may see this sometimes. Don’t worry, we’ll get to you soon!
Reports can be made to us via the Mobile App or calling our Customer Care Centre @ 888-225-5577 (FLOW) or 888-935-5577 (DIGICEL)
JPS, WHY IT TAKING SO LONG!? IS 2024 AND UNUH EVA AH BOAST BOUT SMART GRID!
We understand your frustration, and we are making every effort to get your power back on as safely as possible.
We are in fact benefitting from the smarter grid, as we are now able to restore customers more quickly. However, we must still follow the necessary steps to restore power safely after a hurricane.
We must first do damage assessment. After that, we start repairs and get power to the essential services. Other customers are then restored gradually.
BERYL GONE... MI LIGHT COME BACK AND IT GONE AGAIN! JPS, WHYYYY!?
If you received power and then it went, it could be due to a number of reasons, including:
- There still may be system challenges as the Teams work to repair the electricity infrastructure across the island.
- We may temporarily disrupt supply to some customers for a while in order to carry out necessary repair work to get others connected.
- There could also be unrelated reasons (car accidents, etc.) that will require the attention of our Teams.
Be assured, whatever the cause, your JPS Team is on the job!
HOW COME MI NEIGHBOUR HAVE LIGHT AND MINE GONE??! JPS, WAH GWAAN??
It is very likely that your supply comes from a different power circuit.
Our teams are now doing the damage assessment, and will complete the necessary repairs so you can have your power restored as quickly and as safely as possible.
We know being without power is inconvenient. We’re on it!