Less than 5% of JPS customers affected by outages caused by Tropical Storm Rafael, more than half already restored 

JPS Working to Expedite Restoration of Supply to Persons Still Experiencing Outages 

(Kingston – Wednesday, November 6, 2024 / 4:00pm) JPS has restored electricity supply to most of its customers who had experienced outages as a result of Tropical Storm Rafael. The Company is continuing its efforts to expedite restoration of supply to customers who are still without service.  

JPS President & CEO, Hugh Grant, said that less than five percent of the company’s 692,000 customers had lost power due to the adverse weather conditions associated with the Tropical Storm. “The largest number of customers without electricity at any point during the storm was 30,000. As at 3 o’clock this afternoon, we had brought that number down to 10,000 – that’s less than two percent of our overall customer base,” he explained. 

Grant said that, despite ongoing challenges with persistent heavy rains and strong winds in some parishes, JPS teams were continuing their efforts to get supply back to customers, where it was safe to do so. “We understand the great inconvenience being experienced by our customers who are still without electricity. I would like to assure these customers that our teams will not stop until every customer is restored as safely and as quickly as possible,” he said. 

The JPS CEO indicated that it is still too early to determine the full impact of the tropical storm on the electricity network. “We are continuing our assessment and taking into consideration the fact that some parishes are still experiencing heavy rains from the outer bands of the system, even as it moves away from the island. More customers may lose supply as a result of the residual effects of the weather system, but our teams are ready to respond, as long as it is safe for them to work. We expect that by tomorrow, when the weather improves across all parishes, we will be able to give a broad projection of when we will be able to complete the restoration of service to all our customers,” he advised. 

JPS is reminding everyone to take all the necessary precautions to stay safe, even with improvements in weather conditions. Members of the public are urged to stay away from fallen poles and downed power lines. Reports can be made to JPS using the MyJPS Mobile App, our social media channels @myjpsonline or by calling us at 888-225-5577 / 888-CALL JPS,” he advised.