Request Disconnection

To have your service disconnected here is what you do:

Residential Customers:

Send us a letter stating your home address, account number and the date you would like your service to be disconnected. An ID is also required. We ask that you use the ID that was used to open the account. 

Commercial Customers:

Send us a letter on your company’s letterhead detailing the relevant service address, account number (customer number and premises number) and the date that you would like your service to be disconnected. We also ask that you provide us with an address for the final bill.

Please note that you will be responsible for all billed charges up to the date of disconnection.

You may send your disconnection request by clicking the button below.